We believe social responsibility starts with ourselves and the policies and procedures we have in place to guide our personal and corporate behavior. These give us a strong foundation on which to base our decisions, drive innovation and actively manage our operations.

We are working to build in corporate social responsibility as an intrinsic part of our long-term strategy, a smart investment that creates competitive advantage and helps the company achieve profitable and sustainable growth. We aim every day to do what is right, what is best and what is fair in delivering value to our customers and maintaining a strong and viable business.

Our Principles

• We recognize that we must integrate our business values and operations to meet the expectations of our business partners. They include customers, employees, regulators, suppliers, the community and the environment.
• We recognize that our social, economic and environmental responsibilities to these partners are integral to our business. We aim to demonstrate these responsibilities through our actions and within our regulatory policies.
• We take seriously all feedback’s that we receive from our customers and, where possible, maintain open dialogue to ensure that we fulfill the requirements outlined within this policy.
• We shall be open and honest in communicating our strategies, targets, performance and governance to our business partners in our continual commitment to sustainable development.
• We will make the necessary resources available to realize our social responsibilities. The responsibility for our performance to this policy rests with all employees throughout the company.




Our Partnership Focus



• We shall strive to improve our environmental performance through implementation of our Sustainable Development and Environmental policies.
• We shall ensure a high level of business performance while minimizing and effectively managing risk.
• We will register and resolve customer complaints in accordance with our standards of service.
• We shall operate an equal opportunities policy for all present and potential future employees.
• We will offer our employees clear and fair terms of employment and provide resources to enable their continual development.
• We shall maintain a clear and fair employee remuneration policy.
• We shall provide safeguards to ensure that all employees are treated with respect and without sexual, physical or mental harassment.
• We shall provide, and strive to maintain, a clean, healthy and safe working environment.
• We shall uphold the values of honesty, partnership and fairness in our relationships with our business partners.
• We will operate in a way that safeguard against unfair business practices.
• We shall encourage suppliers and contractors to adopt responsible business policies and practices for mutual benefit.